About the role
EmploySwift is recruiting a Relationship Manager for the phone-banking team of a banking client in Rayya, Punjab. You will be the first point of contact for a portfolio of account holders - answering their questions on the phone, resolving issues and advising them on the products that fit their needs.
Day to day the role mixes service and sales: handling inbound queries, keeping account records accurate, spotting cross-sell openings and following up the ones worth pursuing. Clear speech, patience and accurate notes matter more than a scripted pitch.
Pay runs from ₹24,000 to ₹28,500 a month depending on experience, plus performance incentives. A degree in finance, business or a related subject and some time in banking or financial services - ideally phone-based - is expected. Calls are inbound and outbound in roughly equal measure, and product training covers the full range before you take your first client call.
What you'll do
- Be the first point of contact for clients in Rayya over the phone
- Manage a portfolio of accounts and keep the records accurate
- Resolve client queries and complaints end to end
- Explain banking and financial products in plain language
- Identify and follow up cross-selling opportunities
- Log every interaction in the CRM
What you'll need
- Bachelor's degree in finance, business or a related field
- 1-4 years in banking or financial services; phone-based roles preferred
- Strong spoken communication and a client-first approach
- Comfortable with CRM software and MS Office
- Able to work from the Rayya office
Skills
Benefits
- Rs. 24,000 - Rs. 28,500 a month plus performance incentives
- Full benefits package
- Structured training on the client's banking products
- Growth within the client's phone-banking team
Interested in this role?
It takes about two minutes. Free to apply — EmploySwift never asks candidates for money.
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