We are hiring a Technical Chat Support Executive in Calicut to provide real-time customer assistance via chat and email.

This role involves troubleshooting technical issues, assisting with software support, and ensuring a seamless customer experience. If you have strong written communication skills in English and a basic understanding of software applications, we encourage you to apply back office jobs in Calicut!

Key Responsibilities

• Chat & Email Support: Address customer queries, troubleshoot technical issues, and provide effective resolutions.
• Subscription Assistance: Guide Calicut customers on software renewal processes and ensure seamless usage.
• Issue Analysis & Escalation: Identify complex technical problems and escalate them to the appropriate team.
• Ticket Management: Create, track, and resolve support tickets efficiently.
• Software Testing: Conduct manual testing to detect bugs and report findings to the development team.
• Security Configuration: Assist customers with firewall settings and security configurations when required.
• Remote Assistance: Provide support for software installation, configuration, and troubleshooting.
• Documentation: Maintain accurate records of technical issues and resolutions.

Required Qualifications & Skills to Apply Chat Support jobs in Calicut

• Excellent written English skills with grammatically correct communication.
• Basic understanding of software applications, troubleshooting, and system configurations.
• Strong problem-solving abilities and customer service skills.
• English, Hindi and Calicut local Language knowledge.
• Ability to multitask and perform efficiently in a fast-paced environment.

Job Details

• Job Type: Full-time | Part-time
• Pay: ₹11,000 - ₹18,000 per month
• Expected Hours: 36 hours per week
• Work Location: Calicut Office

How to Apply: Submit your application and join our Calicut Kerala team today!